DELIVERY POLICY
LOCAL CUSTOMERS
- Free delivery within Singapore by Singpost.
- Products will be delivered within 7 working days for delivery within Singapore.
- Please let us know in advance if you prefer to collect the product directly.
- Self-Collection Timing: 1:30pm to 4pm, Mondays to Fridays.
- Please note that all products purchased within Singapore will be subjected to GST charges. The prevailing GST rates will apply at Checkout.
INTERNATIONAL CUSTOMERS
- Please email us at iwhite.sg@gmail.com
PRODUCT EXCHANGE / REFUND POLICY
- Please contact us if the wrong item has been sent to you.
- Goods purchased are not returnable, refundable or exchangeable due to change of heart except for cases such as:
- Damaged upon receipt due to delivery negligence
- Manufacturing Defect (Leakage, Colour or Scent Change, etc)
- Wrong Item sent due to our mistake
- Lost During Delivery
- For such cases, please email us a photo of the damaged item and we will be able to replace/exchange the product for you.