DELIVERY POLICY

LOCAL CUSTOMERS 

  • Free delivery within Singapore by Singpost. 
  • Products will be delivered within 7 working days for delivery within Singapore.
  • Please let us know in advance if you prefer to collect the product directly. 
  • Self-Collection Timing: 1:30pm to 4pm, Mondays to Fridays. 
  • Please note that all products purchased within Singapore will be subjected to GST charges. The prevailing GST rates will apply at Checkout. 

INTERNATIONAL CUSTOMERS

  • Please email us at iwhite.sg@gmail.com 

PRODUCT EXCHANGE / REFUND POLICY

  • Please contact us if the wrong item has been sent to you.
  • Goods purchased are not returnable, refundable or exchangeable due to change of heart except for cases such as:
    • Damaged upon receipt due to delivery negligence
    • Manufacturing Defect (Leakage, Colour or Scent Change, etc) 
    • Wrong Item sent due to our mistake
    • Lost During Delivery 
  • For such cases, please email us a photo of the damaged item and we will be able to replace/exchange the product for you.